Frequently Asked Questions
Everything you need to know about your home appliance replacement parts.
Are your replacement parts genuine LG products?
Yes, we specialize in providing authentic, factory-certified LG replacement parts to ensure perfect compatibility and maintain the performance of your home appliances.
How can I ensure I am ordering the correct part for my model?
To find the exact match, please locate the model number on your appliance's identification plate and enter it into our search bar. If you are unsure, our technical support team is available to verify compatibility.
What is your shipping policy for in-stock items?
Orders for in-stock parts placed before 2:00 PM EST are typically processed and shipped the same business day to minimize your appliance's downtime.
Do you offer a warranty on replacement parts?
Most of our parts come with a 90-day limited warranty against manufacturer defects. Please retain your invoice as proof of purchase for any warranty claims.
What is your return policy if the part doesn't solve my problem?
We accept returns on unused, uninstalled parts in their original packaging within 30 days of purchase. Please note that electronic components may be subject to specific return restrictions once opened.
Can I track my order once it has been shipped?
Yes, once your order leaves our warehouse, you will receive an automated email containing your tracking number and a link to monitor the delivery progress.